Simple Pricing. No Hidden Fees. No Long-Term Contracts.
Pick the plan that fits your call volume. Every plan includes 24/7 coverage, ServiceTitan integration, and dedicated support.
Choose Your Plan
All plans include everything you need. No hidden fees.
- 80 credits/month
- Basic AI answering
- Call logs & basic dashboard
- Email support
- 1 concurrent call
- Basic call recording
- Everything in Starter, plus:
- 1,200 credits/month
- Advanced analytics & reports
- CRM integrations (ServiceTitan, Jobber)
- Priority support (2-hour response)
- 3 concurrent calls
- API access
- Everything in Business, plus:
- 2,500 credits/month
- Custom workflows & automation
- Dedicated account manager
- Custom integrations
- 5 concurrent calls
- 24/7 dedicated support
How Credits Work
Credits are used based on the AI mode your calls use. Different modes have different credit costs per minute:
Simple DTMF menus, basic Q&A
Menu-first with AI fallback
Full AI conversation, 200ms latency
Real-time streaming, lowest latency
Example Usage (5-minute call):
Credit Pack Value by Mode
Minutes of talk time per credit pack for each AI mode:
| Credit Pack | Basic AI | Smart Hybrid | Smart Adaptive | Premium Streaming |
|---|---|---|---|---|
$10 75 credits | 150 min 2.5 hrs | 75 min 1.25 hrs | 25 min 0.4 hrs | 12.5 min 0.2 hrs |
$25 200 credits | 400 min 6.7 hrs | 200 min 3.3 hrs | 67 min 1.1 hrs | 33 min 0.6 hrs |
$100 Best Value800 credits | 1,600 min 26.7 hrs | 800 min 13.3 hrs | 267 min 4.5 hrs | 133 min 2.2 hrs |
Credit Upgrade Packages
Purchase additional credits anytime. Credits never expire.
Bonus Credits Program
Workflow Service Packages
Premium implementation, not support dependency. Delivered by senior operators.
- Business knowledge ingestion
- Voice & script tuning
- Call routing + escalation logic
- Go-live walkthrough
- Calendar + CRM connect
- Custom API + webhook wiring
- Form & lead-source mapping
- Field-service tool sync
- Monthly script + flow tuning
- Conversion review
- New objection handling
- Quarterly business review
- Multi-location call trees
- Custom AI personas
- Bespoke automation builds
- Dedicated solutions engineer
ROI Calculator
See how much you'll save with Kestrel AI
Calculate Your Savings
Traditional Receptionist
Kestrel AI (Business Plus Plan)
Plus recover revenue from previously missed calls
ROI: 438%+ | Break-even: under 3 months
Compare to Alternatives
How Kestrel pricing stacks up against other options
| Solution | Monthly Cost | Annual Cost | Availability | Setup Time |
|---|---|---|---|---|
| Kestrel AI (Business Plus) | $999 | $12,485* | 24/7/365 | 48 hours |
| Full-Time Receptionist | $4,467 | $53,600 | 40 hrs/week | 2-4 weeks |
| 24/7 Call Center | $5,000-8,000 | $60,000-96,000 | 24/7 | 4-8 weeks |
| Offshore Service | $1,500-3,000 | $18,000-36,000 | 24/7 | 2-3 weeks |
| DIY AI (VAPI/Bland) | $800-1,200 | $20,000-35,000** | 24/7 | 4-6 weeks |
* Includes Professional Setup package ($1,497) in Year 1. Year 2+: $11,988/year
** Includes development time and ongoing maintenance costs
Pricing FAQs
Common questions about Kestrel pricing
Ready to Get Started?
HVAC companies using Kestrel save $40K+/year by capturing every call. 60-day ROI guarantee.
No long-term contracts • Cancel anytime • 80-2,500 credits included monthly depending on plan
Sources & References
All statistics are based on verified industry data, customer case studies, and internal performance metrics. Calculations show methodology transparently. Customer data is anonymized or used with explicit permission.