Building deterministic voice infrastructure proven in HVAC, scaling to service industries worldwide.
To build the leading voice operations platform for service businesses, delivering deterministic workflows that ensure zero revenue leakage. We believe every call is a measurable opportunity that demands infrastructure-grade reliability.
To establish voice operations as critical infrastructure for service businesses, proven in HVAC and expanding horizontally across industries that depend on phone-based customer acquisition.
The principles that guide everything we do
Your business depends on us. We build systems that work flawlessly, 24/7/365.
We push the boundaries of what's possible with AI and voice technology.
Every decision we make starts with how it benefits your business and customers.
Kestrel VoiceOps started by solving a critical problem in HVAC: revenue leakage from missed calls and inconsistent phone handling during peak seasons.
We focused on HVAC as our validated vertical - an industry where phone operations directly impact revenue, seasonal peaks create operational chaos, and every missed call costs thousands. We built deterministic workflows that force consistent outcomes.
We built platform infrastructure, not point solutions. Autonomous intake, outcome-anchored routing, and operational telemetry that scales. HVAC proved the model works - now we're expanding to plumbing, electrical, and beyond.
Today, our platform handles thousands of calls monthly for HVAC businesses, with proven metrics: 40% more booked appointments, sub-200ms response times, and millions in recovered revenue. This is voice operations infrastructure.
Infrastructure engineers building voice operations at scale
CEO & Co-Founder
Former VP of Operations at ServiceTitan. 15+ years scaling service businesses.
CTO & Co-Founder
Ex-Google AI Research. Led voice technology teams at Amazon Alexa.
Head of Product
Product leader from Twilio. Expert in communications infrastructure.
Deploy on your real business number for 7 days. Measure calls answered, jobs booked, and revenue recovered. Get an executive report with ROI analysis.
Deploy proven voice operations infrastructure. Validated in HVAC, ready for your industry.