ServiceTitan Integration: $324K Annual Impact
How Premier Climate Control unified 3 locations with native ServiceTitan integration, eliminating call center costs and improving customer experience.
Company Overview
Premier Climate Control - Multi-Location HVAC Services
Company Profile
The Challenge
The Multi-Location Problem
Growing pains from rapid expansion
The Expansion Challenge
Premier Climate Control had grown from a single location to three locations across the Atlanta metro area over 5 years. Revenue had tripled, but operational complexity had increased exponentially.
CEO David Thompson had invested heavily in ServiceTitan to unify operations across all locations. The platform worked great for scheduling, dispatching, and invoicing. But there was one major gap: phone calls.
They were using a traditional call center that charged $12,000/month for 24/7 coverage. The call center agents were friendly but didn't have access to ServiceTitan, so they would take messages and manually enter customer information into a separate system. Premier's office staff then had to re-enter everything into ServiceTitan.
This created multiple problems: duplicate data entry (wasting 15+ hours/week), booking errors (wrong location, wrong technician), inconsistent customer experience (call center didn't know customer history), and high costs ($144,000/year for the call center alone).
The Solution: Native ServiceTitan Integration
Seamless two-way sync with Kestrel AI
Discovery Call (1 hour)
Kestrel team reviewed Premier's ServiceTitan setup: 3 locations, 24 technicians, service areas, job types, and pricing structure. Identified all the data points that needed to sync between Kestrel and ServiceTitan.
Integration Setup (30 minutes)
Connected Kestrel to ServiceTitan using OAuth authentication. Imported all locations, technicians, job types, and customer data. Configured routing rules to automatically assign calls to the correct location based on customer ZIP code.
Testing & Refinement (2 days)
Ran test calls to all 3 locations. Verified customer lookup worked correctly, appointments booked in the right location, and all data synced properly to ServiceTitan. Made minor adjustments to routing rules and emergency protocols.
Go-Live (Instant)
Switched phone numbers from call center to Kestrel. Canceled $12,000/month call center contract. Kestrel immediately started handling all calls with full ServiceTitan integration. Zero downtime, zero disruption.
Results After 6 Months
Measurable improvements across operations and customer experience
Operational Improvements
Financial Impact
The ServiceTitan Integration Advantage
CEO's Perspective
David Thompson, CEO of Premier Climate Control
We invested heavily in ServiceTitan to unify our operations across 3 locations. But our phone system was still disconnected—the call center didn't have access to ServiceTitan, so we were manually re-entering everything. It was frustrating and expensive.
Kestrel's native ServiceTitan integration solved this completely. Now when a customer calls, the AI instantly pulls up their full history from ServiceTitan, books appointments directly into our calendar, and logs everything automatically. Zero manual work.
The financial impact was immediate: we saved $144,000/year by canceling the call center, plus another $39,000 in admin time. But the real value is the consistency—every customer gets the same premium experience regardless of which location they call or what time of day.
If you're using ServiceTitan and still manually entering call data, you're wasting time and money. Kestrel's integration is what ServiceTitan should have built themselves.
Key Takeaways
Lessons for multi-location service businesses
Integration > Standalone Tools
A call center that doesn't integrate with your CRM creates more work, not less. Premier was paying $144,000/year for a call center that created 15 hours/week of duplicate data entry. Native integration eliminated both costs.
Consistency Drives Retention
Customer retention improved from 68% to 84% because every customer got the same premium experience across all 3 locations. Consistency builds trust, and trust drives loyalty. This alone added $142,000 in annual revenue.
Context Improves Service
When Kestrel can see a customer's full ServiceTitan history during the call, it provides better service: "I see you had your AC serviced 6 months ago—is this about the same unit?" This personalization was impossible with the generic call center.
Setup is Faster Than You Think
Premier expected ServiceTitan integration to take weeks. It took 30 minutes. The Kestrel team handled everything: OAuth authentication, data mapping, routing rules, and testing. They were live in 3 days from first call to go-live.
Ready for Native ServiceTitan Integration?
Stop manually re-entering call data. Get instant two-way sync with ServiceTitan in 30 minutes.
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Sources & References
All statistics are based on verified industry data, customer case studies, and internal performance metrics. Calculations show methodology transparently. Customer data is anonymized or used with explicit permission.