Last updated: December 24, 2024
1. Information We Collect
We collect information that you provide directly to us, including:
- Account information (name, email, phone number)
- Business information (company name, industry, size)
- Call recordings and transcripts
- Usage data and analytics
- Payment information (processed securely through Stripe)
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send technical notices and support messages
- Respond to your comments and questions
- Analyze usage patterns and optimize performance
3. Data Security
We implement industry-standard security measures to protect your data:
- End-to-end encryption for call data
- SOC 2 Type II compliance
- Regular security audits and penetration testing
- Access controls and authentication
- Secure data centers with 99.9% uptime
4. Data Retention
We retain your information for as long as your account is active or as needed to provide services. Call recordings are retained for 90 days by default, with options for extended retention.
5. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Export your data
- Opt-out of marketing communications
6. Compliance
KestrelVoice complies with GDPR, CCPA, and other applicable data protection regulations. We are committed to protecting your privacy and handling your data responsibly.
7. Contact Us
If you have questions about this Privacy Policy, please contact us at:
Email: privacy@kestrelvoice.com
Address: [Your Business Address]