Terms of Service

1. Acceptance of Terms

By accessing and using KestrelVoice services, you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Service Description

KestrelVoice provides AI-powered voice operations platform for service businesses, including:

• Automated call answering and routing
• Appointment booking and scheduling
• CRM integration and data synchronization
• Call analytics and reporting
• Customer follow-up automation

3. User Responsibilities

You agree to:

• Provide accurate account information
• Maintain the security of your account credentials
• Comply with all applicable laws and regulations
• Not misuse or abuse the service
• Notify us of any unauthorized access

4. Payment Terms

Subscription fees are billed monthly or annually in advance. All fees are non-refundable except as required by law. We reserve the right to change pricing with 30 days notice.

5. Service Level Agreement

We strive to maintain 99.9% uptime for our services. In the event of extended downtime, you may be eligible for service credits as outlined in our SLA.

6. Intellectual Property

All content, features, and functionality of KestrelVoice are owned by us and protected by copyright, trademark, and other intellectual property laws.

7. Limitation of Liability

KestrelVoice shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use or inability to use the service.

8. Termination

Either party may terminate this agreement at any time. Upon termination, your access to the service will cease, and you will be responsible for any outstanding fees.

9. Contact Information

For questions about these Terms of Service, contact us at:

Email: legal@kestrelvoice.com
Address: [Your Business Address]