24/7 HVAC Answering Service - After Hours Coverage That Works
Answer every emergency call instantly. No overtime costs. No coverage gaps. Built specifically for HVAC contractors who can't afford to miss after-hours revenue.
The After-Hours Revenue Problem
Why HVAC companies lose $50K+/year in missed after-hours calls
The Hidden Cost of Missed Calls
The Opportunity
Industry research shows that 87% of after-hours calls to HVAC companies go unanswered [1]. When a homeowner's furnace fails at 11 PM in January, they're not leaving a voicemail—they're calling the next HVAC company on Google until someone answers. That "someone" should be you.
Emergency HVAC calls are worth an average of $850 in revenue [2], compared to $385 for scheduled maintenance. A typical HVAC company receives 10-15 emergency calls per month during peak season. Missing just 50% of those calls costs $51,000-$76,500 in annual revenue.
The traditional solution—hiring 24/7 receptionists—costs $60,000-$90,000/year plus benefits [4]. Kestrel AI provides the same coverage for $17,964-$29,964/year, with zero sick days, no holiday premiums, and unlimited call capacity.
Why HVAC Companies Need 24/7 Coverage
Emergency scenarios that can't wait until morning
Winter Emergencies
"No heat" calls spike between 10 PM - 2 AM when temperatures drop. Families with young children or elderly residents can't wait until morning. Every missed call goes to your competitor.
Summer AC Failures
AC breakdowns happen during peak heat hours (2 PM - 8 PM) and overnight when systems run continuously. In Phoenix or Houston, a broken AC is a genuine emergency requiring same-day service.
Weekend Rush
Homeowners notice HVAC issues on weekends when they're home. Saturday and Sunday generate 35% more service calls than weekdays, but most HVAC offices are closed or understaffed.
Real Customer Expectations
of homeowners expect HVAC companies to answer emergency calls within 5 minutes, regardless of time of day
will call a competitor if their first choice doesn't answer after-hours, and 68% won't call back
Traditional Solutions vs. Kestrel AI
How different 24/7 coverage options compare
24/7 Coverage Options Comparison
| Feature | Kestrel AI | Traditional Solutions |
|---|---|---|
| Availability | 24/7/365 | Limited hours or expensive |
| Cost per Month | $1,997 | $5,000+ for 24/7 staff |
| Response Time | 200ms | 30+ seconds |
| Emergency Triage | Automatic | Manual/inconsistent |
| Sick Days/Vacations | Never | Frequent coverage gaps |
| Holiday Coverage | Included | 2-3x premium rates |
| Call Volume Limit | Unlimited (Enterprise) | Limited by staff |
| Setup Time | 48 hours | 2-4 weeks hiring/training |
❌ Voicemail
Free, but 91% of emergency callers won't leave a message. By the time you call back in the morning, they've already hired your competitor.
⚠️ Human Answering Service
Better than voicemail, but expensive ($3,000-$5,000/mo), slow response times (30+ seconds), and can't book appointments in real-time.
✅ Kestrel AI
200ms response time, instant appointment booking in ServiceTitan, automatic emergency routing, and unlimited call capacity. Works 24/7/365 with zero coverage gaps.
How Kestrel Handles After-Hours Calls
Detailed workflow with real examples
Emergency Triage
When a call comes in at 11:30 PM, Kestrel immediately asks diagnostic questions: "What type of issue are you experiencing?" "When did you first notice the problem?" "What's the current temperature in your home?"
Caller: "Our furnace stopped working and it's freezing in here."
Kestrel: "I understand, that's definitely an emergency. What's the current temperature inside your home?"
Caller: "It's down to 58 degrees and dropping."
Kestrel: "Got it. I'm going to connect you with our emergency technician right away."
Appointment Booking
For non-emergency issues, Kestrel books appointments directly into your ServiceTitan calendar while the customer is on the phone. No callbacks, no delays, no missed opportunities.
Caller: "My AC isn't cooling as well as it should."
Kestrel: "I can help you with that. I have availability tomorrow at 10 AM or 2 PM. Which works better?"
Caller: "2 PM works."
Kestrel: "Perfect. I've booked you for 2 PM tomorrow. You'll receive a confirmation text shortly."
Technician Dispatch
For true emergencies, Kestrel transfers the call to your on-call technician and sends an SMS with full call details, customer information, and diagnostic notes.
🚨 EMERGENCY CALL - No Heat
Customer: Sarah Johnson
Address: 123 Oak St, Dallas TX
Issue: Furnace not running, indoor temp 58°F
Outdoor temp: 28°F
Customer status: Existing (last service: 6 months ago)
📞 Transferring call now...
Follow-Up Automation
After the call, Kestrel automatically sends confirmation texts, updates ServiceTitan with call notes and recordings, and schedules follow-up reminders based on your workflows.
ROI Analysis: 24/7 Coverage
Break-even calculator and real financial impact
Break-Even Analysis
Monthly Investment
Revenue Recovery
First year ROI: 206%
Break-even in 4.9 months
Conservative Scenario
Aggressive Scenario
Frequently Asked Questions
Everything you need to know about 24/7 AI answering for HVAC
Getting Started
Live with 24/7 coverage in 48 hours
Schedule Demo
15-minute call to understand your after-hours needs and emergency protocols
White-Glove Setup
We configure emergency routing, integrate ServiceTitan, and train the AI on your workflows
Test & Refine
We run test calls, refine protocols, and ensure everything works perfectly
Go Live
24/7 coverage active. Never miss another emergency call.
Start Capturing After-Hours Revenue Today
Join 200+ HVAC companies using Kestrel AI for 24/7 coverage. Live in 48 hours.
Sources & References
All statistics are based on verified industry data, customer case studies, and internal performance metrics. Calculations show methodology transparently. Customer data is anonymized or used with explicit permission.