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Everything you need to set up, configure, and get the most out of Kestrel — in one page.
Instead of building your AI config from scratch, use industry templates that pre-fill greetings, services, FAQs, and personality.
Seasonal greeting, dispatch scheduling, emergency call routing (heating, cooling, maintenance)
Leak triage, appointment booking, parts FAQ, emergency flooding/gas leak dispatch
Service scheduling, emergency sparking/burning smell routing, safety-conscious responses
Intake screening, consultation booking, conflict checks, confidential messaging
HIPAA-compliant greeting, appointment scheduling, office hours, no medical advice
Warm professional greeting, cleaning/exam/procedure scheduling, insurance questions
Menu Q&A, reservation booking, order confirmation, dietary options
Tenant inquiries, maintenance requests, lease info, tour scheduling
Service scheduling, repair estimates, status checks, friendly knowledgeable tone
Appointment booking, service menu Q&A, stylist availability
Casual greeting, message taking, call screening, social links, public profile
Pro Tip: After applying a template, always run a Test Call to verify the AI behavior matches your business.
| Feature | Why It Matters | Link |
|---|---|---|
| AI Agent Config | Voice type, greeting message, personality, scripts, industry templates | Open |
| Call Mode | How calls are handled: adaptive (recommended), streaming, gather, hybrid, forward | Open |
| Business Hours | When AI answers vs. after-hours voicemail | Open |
| Phone Numbers | Purchase/manage Twilio numbers. One included; extras billed monthly | Open |
| Call Forwarding | Number to transfer to when AI cannot resolve | Open |
| Human Fallback | Backup number for complex calls | Open |
| Notifications | SMS/email alerts for missed calls, appointments, new leads, low credits | Open |
| IVR Spam Gate | Press-a-key challenge to block robocalls before AI answers | Open |
| Voice Instructions | Record or type custom voice instructions for your AI | Open |
| Voice Security | PIN protection and authorized phone numbers for AI config changes | Open |
| API Keys | Manage integration keys for external services | Open |
| Growth Settings | Business growth and expansion configuration | Open |
Your shareable public profile is what visitors see at kestrelvoice.com/ai/{username}. Setting this up correctly turns your AI into a 24/7 landing page.
Paste your website URL and Kestrel will automatically extract your business name, description, and pre-fill your profile + AI config.
Import from WebsiteYour public profile includes a chat widget that visitors can use to message your AI.
Turn the chat widget on/off on your public page
Show "Call AI" button on your public page
Allow visitors to book appointments via chat
Pre-written buttons visitors can tap (e.g., "Book a call", "Pricing")
Require name/email before letting visitors chat/call (auto-enabled)
Your AI can answer common questions automatically. There are two ways to set this up:
Add FAQs directly to your AI configuration so the AI knows exact answers.
Best for: Business-specific questions ("Do you offer warranties?", "What are your hours?")
Go to AI Agent ConfigAdd a dedicated FAQ section to your public shareable profile.
Best for: Visitor-facing questions on your public page
Go to Profile ContentCredits are NOT calls. They are consumed per minute based on your Call Mode.
0.25 credits/min
Simple Q&A, message taking
0.5 credit/min
Mixed interactions
1.5 credits/min
Smart routing + AI (recommended)
2 credits/min
Real-time full AI conversations
| Feature | Smart Adaptive | Smart Hybrid | Premium Streaming | Basic AI |
|---|---|---|---|---|
| Cost per minute | 1.5 credits | 0.5 credit | 2 credits | 0.25 credits |
| Latency | < 200ms | Moderate | < 200ms | Low |
| Barge-in (interrupt) | Yes | No | Yes | No |
| Call recording | Yes | Yes | Yes | No |
| Real-time transcript | Yes | Yes | Yes | No |
| Lead capture | Yes | Yes | Yes | Yes |
| Function-call actions | Yes | Yes | Yes | No |
| Spam scoring | Yes | Yes | Yes | Yes |
| Auto-learning | Yes | No | No | No |
| Best for | Most businesses | Budget-conscious | Premium experience | Simple routing |
| Plan | Monthly Price | Monthly Credits | Phone Numbers |
|---|---|---|---|
| Starter | $29/mo | 80 | 1 |
| Business | $499/mo | 1,200 | 2 |
| Business Plus | $999/mo | 2,500 | 3 |
| Enterprise | Custom | Custom | 10 |
Email + SMS alert sent automatically
Dashboard banner + auto-upgrade offer
Calls roll to voicemail; AI stops answering
Emergency Address is Required — No phone number without E911 address
Call Mode Determines Cost — Adaptive is smartest but uses 1.5 credits/min; Gather is cheapest at 0.25 credits/min
Public Profile is Auto-Generated — Your kestrelvoice.com/ai/{username} page is live once setup completes
Test Call is Free — Always test after changing AI config (/settings/test-call)
Notifications Need Setup — Default is web-only; enable SMS for urgent alerts
Spam Controls Are Off by Default — Turn on IVR gate if getting robocalls
Credits Are Not Calls — A 5-minute streaming call = 30 credits, not 5
Templates Save Hours — Use industry templates instead of building AI config from scratch
Website Import is Powerful — Paste your URL and Kestrel auto-fills your profile + AI config
Profile Content Builds Trust — Add testimonials, portfolio, and services to convert visitors
FAQ Section is Separate from AI Training — Public profile FAQs are visitor-facing; AI config FAQs train the AI brain
| Problem | Likely Cause | Fix |
|---|---|---|
| AI not answering calls | No phone number purchased | /settings/phone-numbers |
| AI sounds generic | No template or custom prompt applied | /settings/ai-agent |
| Running out of credits fast | Using Streaming mode (6x cost) | /settings/call-mode |
| Missing call notifications | Notifications not configured | /settings/notifications |
| Public profile 404 | Slug not set or profile not public | /personal-assistant |
| Spam calls getting through | Spam controls disabled | /settings/spam-controls |
| Leads not showing up | Lead qualification not enabled | /settings/leads |
| Cannot change AI voice | Voice security PIN not set | /settings/voice-security |
Need more help? Visit the Help Center or Contact Support.
Last updated: May 2026